Tonie - The Koala Who Could And Other Favourites
Buy Now Pay Later
For ages 3 to 10
Brand: Koala
Department Code: 3717
Popularity: 4 Star
Change of Mind and Satisfaction Guarantee Returns
If you wish to return an item because you have changed your mind about your purchase or are not satisfied with your item within 30 days, Mr Toys will offer you an exchange, refund or instore credit provided that:
You produce your original Mr Toys register receipt at the time you return the item.
Item is unopened, unused and in its original condition including all instruction manuals and all accessories.
Item was not purchased in multiple or commercial quantities.
Item was not a special order.
Change of Mind and Satisfaction Guarantee excludes Gift Cards and Trading Cards.
Online Returns for Change of mind or Satisfaction Guarantee will need to be sent back to Mr Toys Toyworld Online at the customer's cost. Once received back, only the price of the item will be refunded. Postage is not refunded.
Faulty Product Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy.
Mr Toys may elect to return the product to the manufacturer's repair agent to determine the nature of the problem.
Mr Toys reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Please note:
Proof of Purchase such as your original Mr Toys register receipt must be presented
Refunds will be issued using your original payment method
Online purchase returns
The Mr Toys Returns Policy applies to online purchases. However, instead of the store register receipt as your proof of purchase you will need to present a copy of the tax invoice from our website (please note this is not the email confirmation document you received). We also recommend contacting Mr Toys Online Customer Service who will advise you of the best method to return your item. Please see www.mrtoys.com.au for more details.
If you would like to return your item in store, we are happy to assist you. Please call the Online Store first on 1800 MR TOYS as not all online orders can be returned in store. We will let you know if your orders can be returned in store. We will need you to bring in your Tax Invoice that is emailed to you. This contains the Invoice Number that is required to bring your original sale up on our screen to make the adjustments.
Mr Toys has a wide range of Buy Now, Pay Later options. Payments can be made with
Afterpay - Shop now. Pay over 6 weeks. Never pay interest.
Klarna - The smarter way to shop and pay in 4
Zip - Flexible repayments
LayBuy -Pay it in 6. Interest Free. Easy
Click and Collect is a free service that allows you to shop online for collection from your selected Mr Toys Toyworld Store. Click and Collect is available at all Mr Toys Toyworld stores, however stock is subject to availability. Please visit our store location page for trading hours for collection.
How Click & Collect Works?
When you’re ready to purchase your item online, check your local store stock availability on the product page before adding to your cart. If your items are unavailable, we’ll show you the closest stores with available stock.
During the checkout process, select Click & Collect and pick a collection store based on store stock availability. In some instances not all items will be available from the one store, in this case you will need to remove items from the order or choose another location that might have all items.
When your order is ready for collection, we will notify you by SMS or email. If we need to make any adjustments to your order, we will also contact you. Collection will be during normal business hours.
What you'll need to bring with you.
When collecting your order you will need to bring two items with you. Your order confirmation on your phone or printed and a valid Photo ID. Without this, you cannot collect your order. The Photo ID has to match the Name of the nominated person to collect at the time of the order.
How will I know when my order is ready for collection?
When your order is ready for collection you will receive an email or SMS from us. This is sent to you when the order has been processed by our team in full and available for collection. The order will not be available prior to the confirmation being sent by email or SMS. Please wait for this communication before coming to store.
Can someone collect my order on my behalf?
If you need someone to collect this on your behalf, please nominate them at the time of Checkout. They will then need a copy of the Confirmation Email and a Valid Photo ID.
How long do I have to collect my order?
Orders will be held for 1 week after it is ready for collection. If it has not been collected, the store may cancel the order and process a refund.
What if I Need to Change Or Cancel My Order?
If you need to change or cancel your order for any reason, please contact the store directly and they will see how best to accommodate your request.
Can I return my items if they’re not suitable?
Yes, all orders are subject to our Returns Policy which can be found on our website or in every store.